Frequently Asked Questions

Precifarm is a technology company that builds AI-powered tools for repair and maintenance. Our flagship product, Neura AI, helps users diagnose and fix devices using augmented reality and machine learning. We also offer Imara Energy for smart solar and energy management.

Neura AI uses your device's camera to identify problems through computer vision. Once an issue is detected, it provides step-by-step AR-guided repair instructions overlaid on the real world. You can also ask questions using voice commands and get instant AI-powered answers.

Precifarm products are available globally. Our mobile apps can be downloaded from the App Store and Google Play in most countries. For enterprise solutions and Imara Energy hardware, availability may vary by region. Contact us for specific availability.

Neura AI supports a wide range of devices including smartphones, laptops, tablets, home appliances, HVAC systems, vehicles, and industrial equipment. Our database is constantly growing with new device models and repair procedures.

For basic features, you only need a smartphone with a camera. For the full AR experience, we recommend Neura Glasses (coming 2026) or compatible AR headsets. Professional users can also connect diagnostic tools for enhanced capabilities.

Yes, Neura AI has an offline mode that includes commonly needed repair guides and basic diagnostic features. However, some advanced features like real-time AI assistance and parts ordering require an internet connection.

Imara Energy works with most major solar inverter brands including SolarEdge, Enphase, Fronius, SMA, and Huawei. We also support various battery systems and EV chargers. Check our compatibility list for specific models.

Imara Energy uses AI to optimize your energy usage patterns, recommending the best times to use stored energy vs. grid power. It can reduce your electricity bills by 20-40% through intelligent load management and peak shaving.

Yes, our Pro and Enterprise plans support monitoring multiple sites from a single dashboard. This is ideal for property managers, businesses with multiple locations, or solar installers managing client systems.

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and bank transfers for enterprise accounts. In select regions, we also support M-Pesa and other local payment methods.

Yes, you can cancel your subscription at any time from your account settings. Your access will continue until the end of your current billing period. We don't offer prorated refunds for partial months.

We offer a 14-day money-back guarantee for new subscriptions. If you're not satisfied, contact support within 14 days of purchase for a full refund. Hardware purchases have a 30-day return policy.

Yes! When you choose annual billing, you save 20% compared to monthly payments. Enterprise customers can contact sales for custom pricing and volume discounts.

We use industry-standard encryption (AES-256) for all data at rest and in transit. Our infrastructure is hosted on secure cloud providers with SOC 2 compliance. We never sell your personal data to third parties.

Neura AI collects device diagnostic data and images only when you actively use the scanning feature. This data is used to improve our AI models and can be deleted at any time from your account settings.

No, your Imara Energy data is private by default. You can optionally participate in grid programs that share anonymized data in exchange for credits, but this is always opt-in.